Press Release
ZF presents service concept for its new e-bike drive system
- Product is designed for minimized service effort
- Plug-and-play approach guarantees easy retrofitting of additional components
- Easy-to-understand training and service platform
Friedrichshafen, Germany. With the market launch of the new ZF Bike Eco System, ZF also presents details of its comprehensive service and training concept. The three-step concept guarantees manufacturers, dealers, and end customers minimal effort for servicing and retrofitting.
Right from the first stage – product development – ZF attached great importance to a high-quality, intensively tested and easy-to-service product. The ZF CentriX drive unit can be installed and removed in just a few minutes. Other components, such as remote, display or light, can be easily retrofitted and integrated into the ZF Bike Eco System at any time thanks to the plug-and-play approach.
On-site training courses throughout Europe
In 2025, ZF offers on-site training courses for e-bike dealers throughout Europe, in which ZF experts will impart practical knowledge about the product, servicing, the integration of new components and the service concept. Registered dealers can find an overview of the dates in the ZF Dealer Service Portal and can sign-up there.
Individual service and training videos are also available in the ZF Dealer Service Portal. This is an efficient way for workshop personnel to learn about the most common service cases, and for sales personnel to learn about features, new products, and component integration.
Reliable and fast replacement service
Generally, the ZF Bike Eco System is designed to be maintenance-free. If dealers require spare parts, they can order them quickly and reliably from ZF. If they order before 12 noon, spare parts will be shipped the same day, ensuring a smooth process for dealers and end customers. Any other questions dealers may have about the ZF Bike Eco System service can be quickly resolved through direct, personal contact with ZF service experts.
