The opening of ZF’s first European Service Center in Witten/Germany underlines ZF’s focus on service and customer orientation in the industrial drives business.
More than 30,000 gearboxes and 20,000 marine clutches of ZF Industrieantriebe Witten GmbH are in use worldwide. Many of them still had been delivered under the renowned brand of “Lohmann & Stolterfoht”. Thanks to the wide product range ZF is a leading partner for industrial drive solutions from a single source. The company supplies products in several markets and for a broad variety of applications, such as mining excavators, offshore rigs, marine propulsions, recycling machinery, tunnel boring machines, cement mills or ropeways.
Thus, in order to provide its customers with first class support in the aftermarket, ZF made a strategic decision bundling its service activities in Witten. In combination with the global service network of ZF Group, ZF Industrial Drives positions itself as global strategic service partner for its customers. 33 own service companies and more than 650 service partners in important markets make customer proximity worldwide possible.
In close collaboration with ZF service hubs all over the world, the global service activities will be coordinated from Witten.
The new Service Center will offer ZF customers an extensive service portfolio, including multi-brand repairs.
Close cooperation with customers
Christoph Kainzbauer, Head of ZF’s Business Unit Industrial Drives, says: “We attribute great importance to a cooperative partnership with our customers, and this over the whole life cycle of our gearboxes. Because of the broad variety of applications, it is essential to align our service activities flexible and global to our customers’ needs.”
But not only the service customers benefit from the concentration of know-how: “Due to the close links between Service Center and new business, a great deal of field experience is constantly entering the design of our gearboxes”, explains Christoph Kainzbauer.
Intelligent Mechanical Systems
Optimized service strategies – avoiding unnecessary downtime – are the key to reduce operational costs. As a continuous innovator ZF anticipates the trend towards digitalization, and enables performance optimization of the overall system. “Starting from decades of experience in design and manufacturing of high-performance gearboxes for industrial applications, we want to secure productivity by use of modern sensor systems and cloud-based analytics in future”, says Christoph Kainzbauer.